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Trouble Shooting - your support questions answered

In this section you will find answers to the most common support questions.

The course does not recognise certain key strokes or it records them as an error

I have enrolled a new student but they cannot log in. I have checked their user name and it is correct

A student can’t log in to the course

The course is not playing sound

The course keeps scoring 100% accuracy even though the student is definitely making some mistakes

In the Typequick for Students course, the course loads the ‘map’ of Australia at the beginning of a lesson, but then stalls and goes no further

The course is not creating any scores

Need More Help

If you can't find the answer to your question in our Support Centre, please contact us on 01768 342821 or email us at support@typeandtest.com .. One of our friendly support team members will get back to you within 24 hours.