If a student cannot log in, check the following:-
- Are they entering their log-in ID (user name) correctly? All log-in IDs will include a prefix followed by a full-stop. The prefix is the account name, which might be the name of the product, such as tquk, or typaz. Or for customers with an annual licence, it will be the customer’s account name. If in doubt, please contact Type&Test for support.
- Has the student typed in their password correctly? Remember that passwords are ‘case-sensitive’ which means that any lower or upper case letters must be typed correctly.
- Does the student still have a valid subscription? If they have been using the course for over a year then it might have expired. Check the student’s expiry date in your Administrator Account (student group).
For new students, who have never used the course before, have you given them a subscription? Check to see if the subscription column shows a value of 1.
